FAQ

1.Do you accept Purchase Order?

A: Yes, we accept P.O. from US public & private universities, research institutions, government agencies, hospitals, laboratories, astronomy organizations and other established companies.

2.Where are your lasers shipped from?

A: Our lasers are shipped from Utah, USA.

3.Will you provide a tracking number for my order?

A: Yes, we will E-mail you the tracking number of your order as soon as it's available.

4.What are my payment options?

A: We accept checks, money orders, wire transfers and payments from all major Credit Card and debit cards. 　

5.How will I know if my order went through?

A: Confirmation email will be sent after receiving of P.O. or payment. If you haven't got confirmation E-mail after 3 business days ( it's not likely to happen), please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to confirm your order. 　

6.Is there a return policy?

A: Please see details in Policy. 　

7.What's the warranty period of all your products?

A:12 months for laser power measuring instruments and bench top lasers, 6 months for OEM laser modules and hand held lasers.

8.Are your lasers legal to be sold in the United States？

A: All our laser products for sale in the United States are FDA certified. Class IIIb and Class IV (output power >5mW) laser products sold by Opto Engine LLC have their own unique FDA accession numbers and comply with FDA safety requirements. 　

9.Do your lasers come with controllers and power supplies?

A: Yes, Our bench top lasers are equipped with power supplies and controllers if applicable. 　

10.Which shipping company will my order be shipped?

A: All of our products are shipped by FedEx. If you wish to use your own shipping account to expedite the shipment, we will do.

11.What if my question is not in FAQ?

A: Please send your question to This email address is being protected from spambots. You need JavaScript enabled to view it. . We will reply you ASAP.